Information We Collect

We collect only the information necessary for order processing, product delivery, and after-sales support, so that we can provide professional transaction and after-sales services for handcrafted art products:

• Personal and Order Information: Your name, shipping address, telephone number, email address, payment information, order history, and purchase history, as required to fulfill orders for ceramic sculptures, Zisha clay ornaments, customized tea gifts, home decor, and other products.
• Website Usage Data: Device model, browser type, IP address, browsing history, product preferences, time spent on pages, and similar data collected through website logs and cookies, for the purpose of improving the presentation of Eastern artworks and the overall shopping experience.
• User Communications: Questions, customization requests, collectible inquiries, gift customization requirements, and feedback submitted through our inquiry channels.

How We Use Information

All collected information is used solely for lawful business purposes. We will never sell or misuse user data without your express authorization:

• To process, verify, and fulfill orders for Jingdezhen ceramic artworks, Zisha clay ornaments, premium tea gifts, Eastern-style home decor, and related products;
• To arrange international shipping, update tracking information, and handle after-sales matters and product inquiries;
• To answer questions regarding collectible selection, craft materials, custom engraving, and suitability for different gifting occasions;
• To optimize the Website’s product range, including ceramic collections, Zisha clay collections, and Japanese wabi-sabi-style home decor;
• To send necessary notifications, including order status updates and service reminders. You may unsubscribe from marketing emails at any time;
• To comply with applicable laws and regulations and cooperate with official compliance reviews and regulatory requirements.

Information Sharing and Disclosure

We will not sell, trade, or rent your personal information to any third party for commercial marketing purposes. We share limited data only when necessary in the following circumstances:

• Partner International Logistics Providers: Information is shared only as necessary to complete cross-border transportation and delivery of parcels;
• Authorized Third-Party Payment Providers: Information is used for secure transaction verification and order settlement;
• Website Analytics Tools: Only anonymized statistical data that cannot identify an individual user is shared for website optimization;
• Legal Circumstances: Necessary information may be disclosed in accordance with lawful judicial orders, applicable laws and regulations, or regulatory requirements.

Data Security and Storage

eastzenartisan.com uses SSL end-to-end encryption across the Website to protect the security of user data in transit. User transaction data is stored on encrypted, secure servers with access controls and regular security audits. We retain user data only for the periods necessary for order fulfillment, after-sales warranties, and legally required recordkeeping. Upon expiration of the applicable retention period, the data will be permanently deleted or anonymized.

User Rights

You have the right at any time to access, correct, request deletion of, or withdraw authorization for the use of your personal data. To exercise these rights, please contact our official email address at Cc20180211@outlook.com. We will process your request within 3–7 business days. You may disable cookies through your browser settings without affecting the Website’s core shopping and checkout functions.

Policy Updates

We reserve the right to revise this Policy in response to business changes or updates to applicable laws and regulations. Any revised version will be posted on the Website and will take effect immediately upon publication. Your continued use of the Website constitutes acceptance of the updated Privacy Policy.