This Shipping Policy applies to all international cross-border orders placed through eastzenartisan.com for Eastern handcrafted artworks, ceramic decor, Zisha clay teaware, and premium tea gifts.

Order Processing Times

• Standard Handcrafted Products: In-stock ceramic ornaments, Zisha clay accessories, and home decor will be reviewed and shipped within 1–7 business days after payment is confirmed;
• Customized Engraved Products: Customized tea gifts and personalized artworks will be shipped after 1–2 production cycles of handcrafting;
• During public holidays and peak promotional periods, a significant increase in order volume may extend dispatch times by 1–2 business days. Such delays do not constitute grounds for compensation or a refund.

Estimated International Delivery Times

The delivery times below are estimates only. Actual delivery may be affected by customs-clearance speed, weather conditions, and the efficiency of local logistics providers, and no absolute delivery time is guaranteed:

• United States, United Kingdom, and European Union: 7–15 business days
• Australia and Southeast Asia: 5–12 business days
• Remote areas: 15–25 business days

Shipping Fees and Additional Charges

Applicable shipping rates and free-shipping thresholds are displayed in real time on the checkout page. Fragile ceramic and Zisha clay handicrafts require additional protective packaging, which may result in a small additional charge. Any round-trip shipping costs arising from an address change after ordering, an unjustified refusal of delivery, or a voluntary return shall be borne by the customer.

Customs Clearance and Taxes

All international customs duties, value-added taxes, and customs-clearance fees are the responsibility of the buyer. Product prices shown on the Website do not include any cross-border taxes or charges. The buyer shall bear all losses if a parcel is detained, returned, or damaged because the customer provided incorrect or incomplete information.

Lost or Damaged Parcels

• Lost Parcels: Once the logistics provider officially confirms that a parcel has been lost, we will provide a full refund or a free replacement;
• Damage to Fragile Items: The customer must provide complete unboxing photographs or video evidence within 24 hours of delivery. Once the damage is verified as shipping-related, we will arrange a replacement or refund;
• A parcel that remains uncollected at a logistics service point for more than 15 days and is subsequently returned is not eligible for a free refund.