At eastzenartisan.com, we are committed to ensuring that every customer is fully satisfied with the Eastern handcrafted artworks, ceramic sculptures, Zisha clay ornaments, and premium tea gifts they purchase. We apply strict quality controls to product craftsmanship and strive to make every order satisfactory. If you are dissatisfied with an item, please review the complete return and exchange rules below.

Items Eligible for Return, Exchange, or Refund

Items that are new, unused, and returned with all original packaging and accessories may be submitted for return or exchange within 30 days after delivery. All returned items must pass a warehouse quality inspection before a refund or exchange can be approved.

Items Not Eligible for Return or Exchange

• Custom-engraved items, personalized handcrafted artworks, and customized tea gift boxes;
• Ceramic and Zisha clay handcrafted products displaying normal handmade marks, variations in texture or color, or subtle differences in surface feel, as these are inherent characteristics of the craft rather than quality defects;
• Damage caused after delivery by improper use, improper storage, unauthorized disassembly, or accidental impact;
• Clearance items, limited-time promotional items, and final-sale discounted items;
• Second-hand items showing obvious signs of use, wear, or staining.

Important Notice

Before returning an item, you must contact us through our official email address at Cc20180211@outlook.com to obtain official return authorization and the return address. We reserve the right to refuse any unauthorized parcel returned without prior approval and to deny a refund.

Return Request Period

After receiving an order, the customer may submit a return or exchange request within 30 calendar days.

Special Exception for Fragile Items: After-sales requests for fragile handcrafted artworks, including ceramic and Zisha clay items, must be submitted within 7 days of delivery to allow safe logistics verification.

Required Return Materials

• The original proof of purchase showing the order number;
• All original packaging, protective materials, and included accessories.

Where a return is not caused by an error or fault attributable to the store, all return shipping costs shall be borne by the buyer.

Refund Rules

Once the warehouse has inspected and approved the returned item, the refund will be processed within 3–5 business days and returned to the original payment method. The actual time required for the funds to appear in your account is subject to the payment platform’s processing rules.

Exchange Service

If you prefer an exchange rather than a refund, please contact customer service to arrange an exchange for the same item or conversion to store credit. Where an exchange is required because of a product quality issue, shipping error, or transit damage, the store will bear the return shipping cost. For exchanges requested for personal reasons, the buyer is responsible for shipping costs.

Promotional Item Rules

Regular-priced and promotional discounted items may be returned or exchanged in accordance with this Policy, except for final-sale clearance items.

Return or Exchange Process

To request a return or exchange, please send your order number and a description of the issue to our official email address at Cc20180211@outlook.com. We will provide detailed return instructions.

We remain committed to protecting your shopping experience. Please contact us at any time if you have questions about these policies.